I don’t care what anyone says, don’t go out to eat if you don’t plan on tipping. Especially if you have a large party, like the Marks family did. Yes, the story may be a bit extreme with the restaurant staff locking the cheap family inside, but still. I’m sure this wasn’t their first time eating at La Fisherman. Check out the details here…
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A Houston family got locked inside a restaurant and the police were called after they refused to pay the mandatory tip. Jasmine Marks claimed that the service at La Fisherman did not deserve the mandatory 17 percent gratuity in the bill. That is the amount the restaurant adds to parties of more than five diners, but Mark’s complaint was that the staff were rude, their drinks were not refilled and mistakes were made on their orders.
I have received bad service form servers while out to eat in the past, but I also took in mind how busy the restaurant was, and that like me servers are human and make mistakes sometimes.
Most people that go out to eat know that sometimes there is a mandatory tip included, especially when there is a large party. It’s common sense and common courtesy to give your server a tip, unless they cursed you out, or you experienced some other major issue. If I was this family, I would be embarrassed and I definitely wouldn’t be talking to television stations, broadcasting this.
Speaking to the manager at the end of the meal, Marks was astounded as the restaurant demanded they pay the full 17 percent and eventually called the police reported Click2houston.com.
‘We asked her, could the gratuity be removed? Could we give our own tip? If you’re not satisfied with the service, you shouldn’t have to pay gratuity.’
Explaining that restaurant policy was inflexible, the manager locked the door and phoned local law enforcement. Marks continued:
‘She was like, ‘You have an unsettled bill and ya’ll can’t leave until you pay it. We paid our bill for what we ate, we paid the bill.’
Only questioning why the 17 percent was mandatory when it was a tip for service, Mark’s tried to reason with the manager of La Fisherman. Marks added:
‘She said, ‘That’s fine. If you don’t want to pay the gratuity we have the police outside. I asked the police officer twice, maybe three times, is it against the law if we don’t pay the gratuity and he never gave me a straight answer.’
Speaking to Houston’s local KPRC Local 2, the on-duty manager at the restaurant said that they don’t have a problem with customers not giving a tip, but they have called the police before. The issue alerted Houston’s Better Business Bureau who have announced that they are examining the complaint. Dan Parson, President of the BBB said:
‘Consumers need to understand the policy going in. I mean every sign walking in the door. What credit cards do you accept, not accept? What are your hours? Seventeen percent gratuity for the six of you? If you don’t like it, leave.’